At Graphic Era Hospital, we are committed to providing seamless healthcare services to every patient who puts their trust in us. Whether you are traveling for a medical procedure or seeking specialized care, we understand that you may have various questions and concerns. That’s why we have answered some of the most frequently asked questions by our international patients, to help guide you through our services, the registration process, and what to expect during your visit. If you have any additional queries, our dedicated team is here to help.
Frequently Asked Questions (FAQs)
1. International Patient Services
Q. What are the types of international patient services provided by Graphic Era Hospital?
A: To help ensure the convenience of international patients, we provide a spectrum of services, including interpreters and translator services, medical visa assistance, airport transfers, phone and internet facilities, food and accommodation arrangement, a dedicated international patient lounge, 24-hour pharmacy, and travel assistance for local sightseeing.
Q. Will Graphic Era Hospital provide a dedicated patient coordinator to me?
A: Yes, Graphic Era Hospital assigns an International Patient Facilitator to each international patient to ensure a smooth treatment journey. They will assist with scheduling appointments, visa approvals, travel and lodging logistics, and communication with doctors.
2. Reaching the Hospital
Q: What is the nearest airport to Graphic Era Hospital, Dehradun?
A: The nearest airport is Jolly Grant Airport (Dehradun), approximately 30 km from the hospital. We also offer airport pick-up services for international patients. The airport is well-connected to other major airports in India.
Q: Does the hospital provide assistance with travel and accommodation?
A: Yes, we offer visa assistance, travel planning, and both long and short term lodging arrangements for patients and their family.
3. Doctors
Q: Can I choose my doctor for treatment?
A: Yes, you can choose your doctor based on your medical condition. Our team will also guide you to the best specialist for your needs.
Q. Can I schedule a teleconsultation with a doctor at Graphic Era Hospital?
A: Yes, patients can schedule a video consultation with a doctor at Graphic Era Hospital. Simply search for your preferred doctor on our website and book an appointment online, or fill out our query form for assistance.
Q: Do the doctors and staff speak English?
A: Yes, our doctors and medical staff are fluent in English. We can also arrange interpreters for other languages if required.
4. Admission Related Queries
Q: What documents do I need for hospital admission?
A: You need a valid passport, visa, medical reports, and previous treatment history. Our team will assist you with the formalities.
Q. What is the admission process for international patients?
A: Once admission is advised by the doctor, patients must submit their medical documents to the International Patients’ Desk. Our representatives, along with your appointed assistant/interpreter, will coordinate and discuss room preferences and request a deposit. Once the admission formalities are complete, you can travel to the hospital for the treatment.
Q: What are the categories of rooms available at Graphic Era Hospital?
A: Graphic Era Hospital provides various categories of rooms for our international patients, including an Executive Suite. For more information, connect with our international patient coordinator on +91 9899414150.
Q: Can my family stay with me in the hospital?
A: Yes, we provide options for one attendant to stay with patients, and we also can accommodate attendants in our five star facilities and guest houses inside the campus at a very reasonable cost.
5. Billings Support
Q: How much will my treatment cost?
A: The cost depends on the type of treatment, duration of stay, and other factors. You will receive a detailed estimate before your arrival.
Q. What payment methods do you accept?
A: We accept credit cards, wire transfers, and cash payments. Payment plans or financial assistance options can be discussed if needed.
6. Post-treatment Care
Q: Will I receive a medical summary after treatment?
A: Yes, we provide a detailed treatment summary, including follow-up care instructions, prescriptions, and test reports.
Q. Is there a drop-off facility available post treatment at the hospital?
A:Yes, Graphic Era Hospital provides end-to-end assistance for international patients. Based on the discharge date, our team will arrange your return tickets and airport drop-off till for your safe journey home.
Q. Can I consult my doctor after returning to my home country?
A: Yes, we offer remote follow-up consultations via telemedicine to ensure continued care after your return.
Q. Who can I contact in case of queries or assistance when I leave India?
A: Patients can stay in touch with their assigned coordinator for any assistance post-treatment.
Discuss Your Case with Expert Doctors at Graphic Era Hospital
Graphic Era Hospital is home to highly-experienced doctors across various specialities, offering world-class medical care from diagnosis to post-treatment follow-ups. Schedule a teleconsultation with an expert today.
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